FAQs

What will counselling do for me?

Counselling can be short-term, support a client while they navigate a mental health diagnosis and pharmacotherapy (medication) treatment, long-term, or situational.

Do I need to have a mental health condition or diagnosis to go to counselling?

No, you do not need a mental health condition or diagnosis to go to counselling. Counselling is widely used for personal development, general life stressors (like career changes, grief, or relationship issues), and finding a safe, objective space to process your thoughts.

Counselling can help clients to think in new ways, manage difficult emotional experiences more effectively, and practise different ways of behaving.

Are you qualified?

I am qualified; I have 10 years as a counsellor, a Master of Counselling, a Post Graduate Certificate in Counselling, a Bachelor of Arts (Psychology) and specialised training in Mental Health, Alcohol and other drugs and Relationships.

Other aspects of my professionalism include:

PACFA, ACA and ARCAP registration and as a member, I adhere to the Code of Ethics of these organisations.

NDIS worker screening certification.

Working with Children check.

Do I need a referral?

No, you do not need a referral to see me. Just contact me for an appointment by:

Phone or sms 0419957078 or +61419957078.

Booking directly here.

Will you keep my information confidential?

Everything you tell me is confidential, and I take this trust very seriously. I will not disclose unless your or others’ safety is at risk or, in exceptional circumstances, when information is requested through a court order or subpoena. This will be explained to you in more detail at the first session.

How often do I need to come and for how long?

Counselling sessions go for up to 60 minutes and can be scheduled weekly or fortnightly, depending on your needs. You determine the duration of the counselling relationship as this can vary for each client, but it typically consists of three to four sessions and then a review.

Long-term clients may choose to attend every few weeks or as needed.

How much are counselling sessions?

My current fee is $170 per session (+GST), which is close to the gap fee you will pay with a non-bulk billing provider.

Can I get a Health Fund Rebate?

Most Health Funds do not, at this point, cover counselling fees. Check with your provider to see what they will or will not cover.

Can I get a Medicare Rebate?

No, at this point, you cannot get a Medicare rebate for Counselling with Helen sessions.

To receive a Medicare rebate and pay no fees for counselling, you must see a registered psychologist or a mental health social worker, who will bulk-bill you with a requirement that they are working with a Medicare Mental Health Care Plan prepared by a GP. Some services charge no fees for sessions, and you can Google search for them.

My current fee is $170 per session (+GST), which is close to the gap fee you will pay with a non-bulk billing provider.

Do I need a Mental Health Care plan?

No, you do not need a Mental Health Care plan. Together we will explore your counselling goals and review your progress regularly.

How do I pay for sessions?

When you book online you can automatically pay for your sessions via Square.

What is your cancellation policy?

When you make an appointment, this time is allocated to you.

Cancellations or reschedules with less than 48 hours’ notice can incur a cancellation fee of 100%, and no-shows will also be charged at the session fee.

How long before I can get an appointment?

Depending on your availability, I aim to schedule our first session within five business days of your initial contact.

You can see my availability and book your first session directly here.

My session availability is flexible, with early morning, daytime, and after-hours sessions on most days. Typically, we will agree on a regular day and time for our sessions. The days I am most often available are Monday, Wednesday and Saturday.

I have a psychiatrist; do I need you?

Psychiatrists diagnose, assess, and treat serious mental health disorders, such as schizophrenia, bipolar disorder, and severe depression. They are qualified to prescribe medication. Treatment often includes talk therapy, and psychiatrists may recommend that clients see a psychologist or counsellor for additional support of ‘talk’ therapy.

Counselling can support you with ‘talk’ therapy and living your diagnosis and medications.

I have a psychologist; do I need you?

Psychologists focus on the diagnosis of a problem and symptom reduction of mental unwellness, illness, disorder, or condition and determine what’s best for ongoing care, but cannot prescribe medication. Most often, treatment is Cognitive Behavioural Therapy (CBT).

Counselling can support you whilst you are on a waitlist for a psychologist, during a pending diagnosis, if you’ve used all your sessions in the Mental Health Care plan or find it difficult to afford regular sessions.

My current fee is $170 per session (+GST), which is close to the gap fee you will pay with a non-bulk billing provider.

Will I have a treatment plan?

Together we will explore your counselling goals and review your progress regularly.

Are you registered/accredited?

Yes, I am registered with PACFA, ACA and ARCAP, and as a member, I adhere to the Code of Ethics of these organisations.

I have NDIS worker screening certification and a current Working with Children check.

I hold a Master of Counselling, a Post Graduate Certificate of Counselling, and a Bachelor of Arts (Psychology) and specialised training in Mental Health, Alcohol and other drugs and Relationships.

Do you have a working with children check?

Yes, I have a current Working with Children Check. I enjoy supporting teens, young adults and parents of children of all ages.

Do you have NDIS clearance?

Yes, I have a current NDIS worker screening certification.

Do you have professional indemnity insurance?

Yes, I have professional indemnity insurance.

How will I contact you? How will you contact me?

You do not need a referral to see me. Just contact me for appointments by:

Phone or sms 0419957078 or +61419957078.

Or booking directly here.

NOTE: Counselling With Helen is not a crisis or emergency service.

For emergencies, contact the Police, Hospital or Lifeline or MHERL in your location.

Do you do sessions online?

Yes, counselling can be online on a health platform website via phone, WhatsApp, or Messenger in a convenient, comfortable, and private location. It can also be face-to-face/in-person in Duncraig, Western Australia.

Do you do sessions in person in a counselling room?

Yes, counselling can be face-to-face/in-person in Duncraig, Western Australia, or online on a health platform website via phone, WhatsApp, or Messenger in a convenient, comfortable, and private location.

Are you LGBTI queer-friendly?

Yes, I am LGBTI queer-friendly.

What if I am not good with technology?

It’s OK if you have a phone; I can help you access counselling through an online face-to-face health platform, such as WhatsApp or Messenger.

What are your specialities?

Relationships – communication issues, broken hearts, mother-daughter issues, expression and emotional regulation, Mental health, ADHD/neurodiversity, Trauma. PTSD, Anger issues

What is the difference between a counsellor, psychologist, psychiatrist, mental health social worker, and life coach?

Counsellors help clients to think in new ways, manage difficult emotional experiences more effectively, and practise different ways of behaving. They do this by listening and focusing on the client’s concerns and difficulties without judgment, helping them see things from a different perspective. Counsellors draw on evidence-based research, can focus on psychotherapy, cognitive behaviour therapy and humanism and use a range of modalities to support the client.

Counselling can be short-term, support a client while they navigate a mental health diagnosis and pharmacotherapy (medication) treatment, long-term, or situational.

Psychology is predominantly a research-oriented model which focuses on diagnosis and symptom reduction of mental unwellness, illness, disorder, or condition. A psychologist will assess and diagnose a problem and determine what’s best for ongoing care, but cannot prescribe medication. Most often, treatment is Cognitive Behavioural Therapy (CBT).

Psychiatrists are mental health professionals who have trained first as medical practitioners but have then gone on to receive specialised training in treating mental disorders, including the more serious ones such as schizophrenia, bipolar, and severe depression. Psychiatrists can prescribe medication (pharmacotherapy). Most often, treatment includes ‘talk’ therapy, and the psychiatrist will recommend that the client see a psychologist or counsellor.

Mental health social workers are mental health professionals who have trained as social workers and have gone on to do additional training in cognitive issues. They focus on connecting people through providing individual or group counselling. They are often employed in the mental health system or in roles where they care for or advocate for mental health patients; they cannot prescribe medication.

Life Coaches work with their clients to help them maximise their potential. The coach’s job is to provide support to enhance the skills, resources, and creativity the client already has and to help with motivation. Coaches do not delve into a client’s past hurts or traumas, diagnose or prescribe medication.